We will provide best service and product for you. Please contact us if you need more information than it is stated below .
Rush order: within 15 days, please add $30.00,
Total time: 22-32 days
Processing time: 15-22 business days
Shipping Time: 7-10 business days
Shipping: by Fedex , UPS or DHL.
Refunds, returns & exchanges
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc. sequin prom dresses
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
Thanks so much for your bidding, it will be more appreciated if you can leave us 5 STAR positive feedback if you feel that the item and our service is good for you. Great feedback will be left to you too. If any situation, you receive an unsatisfied item, please just contact us immediately, we will try to solve the problem for you. But keep in mind that any problem please do contact us first, we are really hope that you can have a happy experience from this transaction.